Ladbrokes Casino Review

Ladbrokes Casino Review

Welcome back once more to Top 10 casino Review! Where you will find honest, unbiased and informative reviews about old favourites and establishments new to the scene of UK casinos. Here, you can find everything you need to know about Ladbrokes Casino and how it fairs against some of the other big names in the world of online casinos. However, with Ladbrokes casino being a very highly regarded casino for UK players, we are sure this will be your next stop on your gambling journey! We have thoroughly researched the casino and everything it has to offer players. From their terms and conditions and payment options to their maximum withdrawal limits and VIP programme. Furthermore, allowing you to easily find the latest information on their bonuses and promotions.

GENERAL OVERVIEW:

Positives:

• Support available through Messenger
• Backed by physical betting shops
• Mobile app for Android
• Huge selection of games
• Live dealer games available
• PayPal payments available

Negatives

• Withdrawal processing from 48 hours
• Focuses on sports betting
• Many unresolved complaints
• Ethically challenged
• Regularly fined by the UKGC for failing to maintain the minimum of standards for player safety.

Interesting facts

• popular in UK
• One of the biggest publicly traded bookmakers in the world

LICENSE & INFO:

Ladbrokes has been around for many years, being established in 2000 as an online casino, however their land based shops have been around since 1886. We are sure many UK players will already know this brand. Everyone has been into one of the land based Ladbrokes at least once in their life, right? Ladbrokes is owned and operated by Entain Operations Limited and has an annual estimated revenue of more than £20,000,000, making it a very large online casino, without a doubt. It is furthermore licensed by the Gibraltar Regulatory Authority and the UK Gambling Commission.

TERMS AND CONDITIONS:

When we review any casino, our review experts take a deep dive look into the terms and conditions. So, of course, our UK Labrokes casino review isn’t any different! Therefore, we have done all of the leg work for you and again we have extensively gone through and reviewed the terms and conditions for Labrokes casino, so you don’t need to waste any of your precious time.

We always review the terms and conditions and research them fully to uncover any potential clauses that could be considered predatory or unfair to players in the UK. Like those, which for example, could allow the casino to withhold winnings under certain instances.

We found NO unfair or predatory clauses in Ladbrokes casino terms and conditions, which makes for a very refreshing change!

SAFETY, DATA PROTECTION & FAIRNESS:

As you would expect, Ladbrokes casino uses a plethora of security technology and measures which help to protect UK players’ personal data and information from unauthorised disclosure, access or usage. Every player’s personal data is encrypted using the latest SSL encryption technology.

PLAYER FEEDBACK AND ASSESSMENTS:

It goes without saying that Ladrokes is one of the most renowned gambling sites in the world. This is thanks to their sports betting history which dated back to the 19th century, in regard to their land based betting shops. When it comes to betting markets their online website is indeed exciting!

The impressive history of Ladbrokes has earned them a worldwide reputation for being one of the largest bookmakers – But as you can see from our Ladbrokes casino review, that doesn’t always equate to being a good thing with UK players.

While the Ladbrokes casino isn’t as renowned as their sports betting platform – Which is popular for horse racing. They are overall regarded as being one of the larger and better online gambling sites. Although, this is something that led many UK players to join the site. Only to experience issues.

Sadly, Ladbrokes casino doesn’t do well when it comes to responsible gambling – As a number of players have seen. Here is one of many player reviews as an example of this:

“Hey everyone, just to get everyone’s perspective on a situation. I will try to get it short.

I recently registered with gamstop, and pretty much instantly, all my online casino accounts got closed down. All expect ladbrokes. Unfortunately, this came to my attention, and before I knew it, a large amount of money had been deposited into my account over a 12-day period after the ban was on.

I guess it just confirms what sort of messed up gambler I am, so now that even if amounts of money had been won, I wouldn’t have been able to withdraw.

I spoke with a member of ladbrokes live chat team who confirmed that gamstop was indeed in place on my account but weren’t able to give me an explanation as to why I was still able to deposit.

I then contacted gamstop, who advised me to email them with the company I was able to deposit funds with and then sent ladbrokes a copy of my registration details with them. It was only after this that ladbrokes then noticed their error and closed my account down.

For the past 3 weeks, I have been emailing Ladbrokes with complaints and had nothing back from the case manager that my complaint has supposedly gone to.

I am a problem gambler who feels I have no control over my gambling habits which is why I registered with GameStop. Surely I’m within my rights to ask for my deposits back that were made at the time my account should have been closed since Ladbrokes have failed to comply with their self-exclusion policy?” 

Sadly, while our review team was researching for our Ladbrokes casino review, we came across too many reviews like this and far too many stories of this regard. Not only this, but the company has been fined MILLIONS of pounds due to failing to protect problem gamblers in the UK. Ladbrokes casino offers a variety of promotions, slot machines and many banking options for both deposits and withdrawals. But, it has been said that the site doesn’t treat players correctly, which is one of the reasons why other review sites refuse to write a review about Ladbrokes casino or outcasts them. It appears that Ladbrokes casino cares about profits and nothing more. Having very unethical practices which continue to be in place at the casino, which is a real shame!

PAYMENT METHODS:

Deposit Methods:

Google Pay, Apple Pay, Visa, MasterCard, Maestro, Bank Wire Transfer, Neteller, PayPal, Paysafecard, Skrill

Currencies:

Euros, British pounds sterling, US dollars

Withdrawal Methods:

Google Pay, Apple Pay, Visa, MasterCard, Maestro, Bank Wire Transfer, Neteller, PayPal, Paysafe Card, Skrill

Withdrawal Times:

• EWallets: 0-8 hours
• Bank Transfers: 1-7 days
• Cheques: Not offered
• Card Payments: 1-7 days
• Pending Time: 0-72 hours

Withdrawal Limit: Not Stated

BLACKLIST APPEARANCES:

At the time of writing this review, Ladbrokes Casino is not present on any casino blacklists, as far as we are aware. A casino which has mistreated customers for example, will be present on all or many major casino blacklists. We highly recommend taking this into account when selecting an online casino to play at.

However, as we have mentioned above, Ladbrokes have been fined millions of pounds for failing to protect problem gamblers and for unethical practices in this manner. Although, this is a great casino overall, and especially if you are not someone with a gambling problem. We are wondering if there ‘no blacklist appearances’ might change in the coming years.

AVAILABLE LANGUAGES AND CUSTOMER SUPPORT:

Languages Available: English only

Ladbrokes offers outstanding customer support, which is available in English. You should also know that most of your potential questions can be answered through the website, without the need to contact support. The website is packed with very helpful information for players, along with there being a dedicated self help section where many questions or queries are answered straight away.

If you need further assistance, you can reach a customer support representative via email, telephone or live chat. The telephone support from within the UK is fantastic. Although, outside of the UK they only have one support number, so we cannot say how great the level of support would be overseas. However, the customer support overall, globally, is unmatched. There’s a wide range of emails available which players can use to contact their support and their live chat support is available 24/7.

You can furthermore reach their support team by Facebook and Twitter. Ladbrokes have mentioned that social media channels aren’t always advisable, as they cannot discuss account-related queries here.

Of course, when researching for any of our Top 10 casino reviews. We always test the customer support. As we believe that the support available can make or break any online casino. Being there to help with any issues or questions UK players might have. The support offered is an extremely important aspect of any casino.

During the review process, our expert team of reviewers contacted the customer support over various ‘issues’. This was done in order to check the response time and to see the overall professionalism and helpfulness offered to players. We would honestly say this casino offers exceptionally good customer support for players in all aspects, based on our own experience with them during our tests.

CASINO GAMES AND SLOTS AVAILABLE:

RTP: Not publicly audited

Software: Playtech, Blueprint Gaming, Red Tiger Gaming, IGT (WagerWorks), Barcrest Games, Reel Time Gaming, Pragmatic Play, Storm Gaming, NetEnt, Play’n GO, Novomatic, Nolimit City, Yggdrasil Gaming, Big Time Gaming, Quickspin, Eyecon, Elk Studios, Push Gaming, Thunderkick, Booming Games, iSoftBet, Iron Dog Studios, Realistic Games, Ash Gaming, Relax Gaming, Hacksaw Gaming, Snowborn Games, Atomic Slot Lab, Skywind Group, Inspired, Slot Factory, Slingo, Just For The Win, Foxium, Light & Wonder, Northern Lights Gaming, Amatic Industries, Indigo Magic, Reflex Gaming, Games Global, Playson, Evolution Gaming.

Offering a great assortment of game developers through their platform, the range of big names here is extremely impressive. Not only this, but all of the games provided by these game developers are available on mobile. All rendering in instant play mode. So you do not need to download an application or any software to start playing via their mobile casino option.

SLOTS:

Ladbrokes presents many video slots through their game library. All of which can be found under the ‘slot’s tab in the main menu. There are always new slots being added inside the library for UK players to enjoy and investigate. However, at the time of writing this review the most popular slot games were; Rainbow Riches, Spartacus: Gladiator of Rome, and Ted: Jackpot King.

TABLE GAMES & VIDEO POKER:

This selection of casino games is good, but considered as average overall. Ladbrokes have for whatever reason chosen to not offer a wider selection of RNG casino games (virtual casino games). Their library however, will generally suit most players, they are missing out on some easy to include titles. But this doesn’t seem to affect how many UK players enjoy playing at this casino, who are looking for these types of games.

You will of course find the casino classics like Blackjack, Roulette and Baccarat along with Sic Bo, Hi-Lo, Caribbean Stud Poker, Casino hold’em. However, they do offer little else. They have gone for more of a classic variety in this case.

PROGRESSIVE JACKPOTS:

At Ladbrokes casino you can enjoy a wide range of real money progressive jackpot games. Allowing playing the change to win millions of pounds from just a small stake. The progressive jackpot games come from game developers such as Red Tiger and Blueprint. You can find titles like Eye of Horus: Jackpot King and Mysterious Egypt, all offering decent jackpot amounts. The progressive jackpots games can be found under the ‘jackpots’ section of the main slots page.

BONUSES AND PROMOTIONS:

The main welcome bonus offered at Ladbrokes casino is fairly standard, although certainly not the worst welcome bonus we have ever come across. Which to some, has come as a surprise.

This bonus is available to most new players and it comes as a 100% matched deposit bonus to up to £500. Wagering requirements are surprisingly low too, at just 20x. There are a few terms and conditions, which include game exclusions etc, which you should be aware of. The welcome bonus furthermore cannot be used in the live casino and minimum deposit rules apply. At the time of writing this review, certain payment methods were also excluded from claiming the bonus, although this is very common. We do advise however, that you make yourself aware and read the terms fully before going to claim the bonus.

NO DEPOSIT BONUS AND FREE SPINS:

At the time of writing our Ladbrokes UK casino review. We found there was nothing available regarding no-deposit bonuses or free spins offered upon signup. If we see this change, we will update accordingly. However, we also advise you to check the Ladbrokes website for any changes also.

VIP PROGRAMME:

The VIP programme available at Ladbrokes is pretty standard in our opinion. As you place bets and wagers, you will accumulate what Ladbrokes calls ‘Comp points’. When you accumulated enough of these points you are able to exchange them for bonuses. There isn’t much more to it!

TO CONCLUDE:

Ladbrokes online casino is extremely popular among UK players. Having a great classic assortment of table games and a large selection of slots. However, as we mentioned above in this review, we would NOT recommend Ladbrokes casino to anyone who has a gambling addiction, as their treatment of these players has been well noted as being unethical. So, is Ladbrokes worth the hype or an online casino which should be completely avoided? We will let you be the judge and would love to hear about your experiences with the casino.