Gala Casino Review

Gala Casino Review

Welcome back to our UK casino reviews! Where you will find honest, unbiased and informative reviews about old favourites and new to the scene casinos. Here, you can find everything you need to know about Gala Casino and how it fairs against some of the other big names in the world of online casinos. We have thoroughly researched the casino and everything it has to offer you – Or doesn’t have! From their terms and conditions and payment options to their maximum withdrawal limits and VIP programme. Furthermore, allowing you to easily find the latest information on their bonuses and promotions.

GENERAL OVERVIEW:

Positives:

• Lots of Live dealer games
• Tournaments available
• Mobile casino app

Negatives:

• Missing game provider filter
• Lots of unresolved complaints

Interesting facts:

• Popular in the UK

LICENSE & INFO:

The online Gala casino was established in 2003, some 12 years ago at the time of writing this review. It is owned and operated by Entain Operations Limited, the same company who also owns Labdrokes casino along with a few others, having an estimated annual revenue over £20,000,000. Gala casino is another very big online casino, by our research and database. One which is extremely popular among UK players. Gala casino is licensed by the Gibraltar Regulatory Authority and the UK Gambling Commission.

TERMS AND CONDITIONS:

When we review any casino, our review experts take a deep dive look into the terms and conditions. So, of course, our Gala casino review isn’t any different! Therefore, we have done all of the leg work for you and again we have extensively gone through and reviewed the terms and conditions for Gala casino, so you don’t need to waste any of your precious time.

We always review the terms and conditions and research them fully to uncover any potential clauses that could be considered predatory or unfair to players in the UK. Like those, which for example, could allow the casino to withhold winnings under certain instances.

We did find Gala casinos terms and conditions to be mostly fair, however we did uncover that they do have a low win limit compared to many other casinos. You will not be able to win more than £250,000 per day – This is a sum of all winnings – wagers are not subtracted.

SAFETY, DATA PROTECTION & FAIRNESS:

Gala casino uses a plethora of security technology and measures which help to protect UK players’ personal data and information from unauthorised disclosure, access or usage. Every player’s personal data is encrypted using the latest SSL encryption technology.

All of the table games and online slots, furthermore, use a random number generator (RNG). The randomness of these games is regularly and closely monitored.

PLAYER FEEDBACK AND ASSESSMENTS:

We have reviewed the current feedback and reviews for Gala casino, across the web and beyond. However, we do not take in account reviews which we cannot verify, as it’s very common in the niche for competitors to leave fake bad reviews and for players to leave multiple bad reviews to lower a casino’s score when it comes to their rating.

Overall, the reviews for Gala casino are very positive. There are a few reviews regarding players who haven’t won anything from their gambling efforts – However, this could potentially happen at any casino and also why we always urge players to play responsibly and to bet or wager within their means.

PAYMENT METHODS:

Deposit Methods:

Apple Pay, Google Pay, Visa, MasterCard, Maestro, Instant Bank Transfer, Neteller, PayPal, Paysafecard, Skrill, Skrill 1-Tap, Bank Wire Transfer, EcoPay, Trustly, Citadel Instant Banking

Currencies:

Euros, British pounds sterling, US dollars

Withdrawal Methods:

Visa, MasterCard, Maestro, Apple Pay, Bank Wire Transfer

WITHDRAWAL TIMES AND LIMITS:

Withdrawal Times:

• EWallets: 0-72 hours
• Bank Transfers: 2-6 days
• Cheques: Not offered
• Card Payments: 1-5 days
• Pending Time: 0-48 hours

Withdrawal Limit: No Limits

BLACKLIST APPEARANCES:

At the time of writing this review, Gala Casino was not listed on any major casino blacklists. A casino which has mistreated customers for example, will be present on all or many major casino blacklists. We highly recommend taking this into account when selecting an online casino to play at.

AVAILABLE LANGUAGES AND CUSTOMER SUPPORT:

Languages Available: English.

For some players, initially finding the customer support section at Gala casino can be hard to find. However, the support section can be found by clicking on the ‘Help & Contact’ section, which is located in the header. From here, you will be taken to a very helpful page, with various texts which functions like an FAQ section.

If you need further assistance and want to speak to a live chat agent, you will need to continue clicking through. By choosing the most relevant topic to you, you will be asked if you need any additional help. By clicking ‘Yes’, you will be taken to another page where you can find more options, which include contacting agents via social media, live chat or email.

If you select the live chat option, you will first be greeted by the casino’s chat bot. If you find this doesn’t assist you or you need further help, you will then be connected to a real person.

Of course, when researching for any of our Top 10 casino reviews. We always test the customer support. As we believe that the support available can make or break any online casino. Being there to help with any issues or questions UK players might have. The support offered is an extremely important aspect of any casino.

During the review process, our expert team of reviewers contacted the customer support over various ‘issues’. This was done in order to check the response time and to see the overall professionalism and helpfulness offered to players. We would honestly say that Gala casino offers good customer support for players in all aspects, based on our own experience with them during our tests.

CASINO GAMES AND SLOTS AVAILABLE:

Software:

Blueprint Gaming, Elk Studios, Just For The Win, Light & Wonder, NetEnt, Play’n GO, Playtech, Push Gaming, Realistic Games, Relax Gaming, Slingo, Ash Gaming, CR Games, Reel Time Gaming, Northern Lights Gaming, Games Global, Inspired

RTP: Not stated

SLOT GAMES:

When writing and researching for this review, we did indeed investigate the video lots and slot machines available. We can enthusiastically say that Gala casino offers a sublime range of slots, nearly all of which can be played with the Gala casino’s bonus. Which ensures you can wager your bonus on any of the slots you want! The most popular video slots currently at Gala casino are Pink Panther, Hot Gems, Great Blue, Diamond Valley, Dead or Alive II, Tiki Tumble, Lucky Halloween and Dragon’s Luck.

Another thing we really appreciate when it comes to the slots available, is that you can play all of the games in demo mode before committing any real money and even before you make your first deposit!

LIVE CASINO:

Evolution gaming is the primary driving force behind the live casino – Evolution gaming is by far the industry leader when it comes to live casino games. Having everything from Live Roulette and Live Dealer Blackjack to Crazy Time, Monopoly Live and Dream Catcher. What’s more, the live casino games at Gala can be played at low stakes, so you don’t need to be a high roller to start enjoying this section of the casino.

ROULETTE:

The selection of table games at Gala casino is just as impressive. You will find there’s far more offered at Gala than most online casinos! The Roulette table games available are truly extensive – catering to all types of UK players. You can delight in trying your luck at American  Roulette, European Roulette and Video Roulette to Premium American Roulette, Premium Roulette Pro and Roulette Pro.

However, please note that if you claim the gala casino bonus, you most likely won’t be able to play the table games which are on offer. If you are able to however, they’ll contribute towards the deposit bonus to a much lower degree.

PROGRESSIVE JACKPOTS:

Gala casino offers a huge range of progressive jackpots for players to enjoy. All of the progressive jackpot games available can be found in their own dedicated section. Some of these jackpots offer players the chance to win a life changing amount of money!

RESPONSIBLE GAMBLING OPTIONS:

Gala casinos responsible gambling options are very easy to find and are accessible from the header menu. You will find well detailed descriptions regarding the options available, so you can easily find the right responsible gambling tool for you. Their assortment of responsible gambling options include spending controls, time out tools and self exclusion. The self exclusion tool can be set to a minimum of six months, although can also be set indefinitely if required.

WELCOME BONUS:

One of the most enticing and important aspects of an online casino for UK players is very often the welcome bonus offered by the casino. The welcome bonus at Gala casino is pretty standard overall.

With the gala casino’s welcome bonus you will receive a £40 bonus and 20 free spins, when you make an initial deposit of £20. However, in order to qualify for this bonus, you must spend your initial deposit on slots. The bonus money you receive from the welcome bonus will also need to be played on slots as well. Although, whatever titles you choose is entirely up to you. The free spins are more limited and can only be played on three pre-determined games. The wagering requirement is 35x, for which only slots quality.

TO CONCLUDE:

Gala casino is a well known, popular casino for UK players, which is suitable for casual players and certain high rollers, even with the daily win limit the casino has. They have a great game and slot library, progressive jackpots and overall, many reasons we can see as to why UK players love this casino!